Abhishek Bhowmick | SharePoint Blog

Troubleshooting Active Desktop Recovery (Version 1)

Posted in Windows by Abhishek Bhowmick on September 17, 2008

Open Windows Explorer

Click on Tools in the Menu bar

Select Folder Options

Select the the tab View

Under Advanced Settings, uncheck “Hide protected operating system files (Recommended)”

Search for “desktop.htt” in your Operating System drive (You should find it normally in your Local Drive C)

Delete any “desktop.htt” file. (You may find more than one file in that location depending on how many user profiles are there on the computer. They should be located in ..\Documents and Settings\User\Application Data\Microsoft\Internet Explorer)

Close all windows and reboot your computer.

Once the computer reboots it will create a new “desktop.htt” file in that location.

You should be able to get rid off that white screen now.

Once you are done go ahead and check the option to “Hide protected operating system files (Recommended)” in the folder options.

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